The lack of flexibility in handling customer cases is the main reason the FCA imposed the large fine on Volkswagen Financial Services in the UK. A significant part of the problem

Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings.

Financial regulators have issued Volkswagen Finance, the motor lending arm of the car manufacturer, with a £5.4mn fine for failing to treat customers in financial difficulty fairly. The Financial Conduct Authority on Monday said that between 2017 and 2023,

The UK's financial watchdog found Volkswagen had sometimes confiscated cars from vulnerable customers "without considering other options". View on euronews

Volkswagen's UK financial services fine has been slapped with the huge fine after the FCA found many customers - even suicidal ones - were not treated with the proper care.