Customer Service Innovation: Ashwini Shivarudra's SCSP Implementation Success
The path to transformation was not without its challenges, as the project required a seamless transition from an established ...
Impacts2d
Building a robust quality assurance framework for call center excellence
The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...
Quality Assurance15d
Calbee America Launches California R&D Innovation Center
Snack company Calbee America, Inc. announced a new R&D Innovation Center in Madera, Calif ... "We are so proud of the great-tasting, high-quality products that our team has brought to the North ...
Design-Reuse17d
ipPROCESS: A Usage of an IP-core Development Process to Achieve Time-to-Market and Quality Assurance in a Multi Project Environment
guarantying quality assurance. The next sections are presented in the following way: in section 2 will be discussed the related works. Sections 3 and 4 present the ipPROCESS [8] definitions and also ...
The Victoria Advocate19d
Equature Introduces SmartScore AutoQA: The Future of Automated Call Quality Assurance
a revolutionary feature that automates quality assurance for emergency communications. Leveraging advanced AI, SmartScore AutoQA eliminates manual call scoring, optimizing operations for emergency ...