The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

a revolutionary feature that automates quality assurance for emergency communications. Leveraging advanced AI, SmartScore AutoQA eliminates manual call scoring, optimizing operations for emergency ...