While Microsoft Corp.'s (MSFT) Copilot has become the standard-bearer for the first generation of generative-AI software, Salesforce Inc. (CRM) has beaten Microsoft to market on agents. Agentforce 2.0 ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Welcome, and thank you for joining the Wells Fargo Fourth Quarter 2024 Earnings Conference Call. All lines have been placed ...

Watches of Switzerland (WOSGF) is a retailer and partner to Rolex and other luxury watch brands. Click here for our thesis on ...

HubSpot, Inc. (HUBS) pulled back in Friday’s premarket trading after an analyst downgraded the stock and predicted a very ...

Experts share how retailers are integrating point-of-sale systems, customer relationship management tools and consumer data ...

As the CIO of Fifth Third Bancorp, Jude Schramm has been instrumental in steering the Cincinnati-based national banking ...

TTEC Holdings is in a transition period with investments in AI and reorganization, which could drive future FCF growth. Learn ...

If the current business environment can be summed up in two nice words, those would be ‘constantly changing’. Organizations ...

As a business owner, it is your job to ensure that the correct sales system is in place for your team to follow.