Uncover actionable insights and acquire methods for achieving excellence in quality assurance through real-world applications ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

This article explores the top trends set to shape the contact center industry in 2025 and ... enhancing the overall quality of customer service. “The fusion of LLMs and LAMs promises to ...

"These standards establish the necessary technical and ethical pillars to ensure that qualified practitioners could consistently perform high-quality assurance engagements on sustainability ...

a revolutionary feature that automates quality assurance for emergency communications. Leveraging advanced AI, SmartScore AutoQA eliminates manual call scoring, optimizing operations for emergency ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

RECENT RESEARCH CONDUCTED by CooperVision revealed that when consumers think about wearing contact lenses versus wearing glasses, nearly 80% of them agree that contacts make them feel more like ...

From natural disasters and extreme weather to geopolitical conflicts and ongoing pandemics, we are inundated with reports on supply chain issues that affect the availability, quality and pricing of ...