The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...
Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...
The path to transformation was not without its challenges, as the project required a seamless transition from an established ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
The Kansas Beef Council and K-State Research and Extension are offering three in-person Beef Quality Assurance training ...
a revolutionary feature that automates quality assurance for emergency communications. Leveraging advanced AI, SmartScore AutoQA eliminates manual call scoring, optimizing operations for emergency ...
Two families filed lawsuits against a Mesa birth center. Both lost their babies. They want the state to be held accountable.
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'Never said a word': Report details Ohio warehouse shooting and workers' fight for gunPolice released the incident report recounting from workers how the alleged shooter was acting strangely before fatally ...
Besides education and the job market, artificial intelligence has the potential to dramatically change how authorities ...
The entrepreneurial inventor wants to make something that doesn’t exist and lives in a world of trials, pivots and improvisation. Manufacturing is at the opposite end of the operational spectrum, ...
VA employees who work on the Veterans Crisis Line (VCL) say the hiring freeze has affected the hiring of support staff.
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