Salesforce CEO Marc Benioff is no fan of Microsoft’s AI tool, Copilot, and he’s not staying quiet about it. While Microsoft CEO Satya Nadella last year compared the significance of Copilot’s launch to that of historic technologies like the PC and the internet,

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

While some are eager to declare the era of autonomous agents upon us, the reality is a bit more complicated — and that's probably a good thing. Why it matters: Giving autonomy to generative AI tools opens up a range of tantalizing possibilities for increased productivity,